Effective Date: 15/04/2025

Thank you for shopping with SubasiMart. We aim to provide quality products and services. Please read our Refund & Returns Policy carefully to understand the terms and conditions regarding refunds, returns, and exchanges.

1. General Policy

  • Not All Products Are Eligible for Refund or Return: Certain products are non-returnable and non-refundable. Please review product details before purchasing.
  • Eligible products will clearly mention their refund/return availability on the product page.

2. Refund & Return Timeframe

  • For eligible products, the refund/return window may vary between 3 to 7 days from the date of delivery.
  • Requests submitted beyond this period may not be accepted.

3. Conditions for Refund/Return

To qualify for a refund or return:

  • The product must be unused, in its original condition, and with all original packaging intact.
  • All included components (e.g., manuals, accessories) must be returned.
  • Proof of purchase (e.g., invoice or receipt) is mandatory.

Non-eligible Conditions:

  • Products damaged due to mishandling, misuse, or negligence.
  • Items that have been modified or altered.
  • Perishable goods such as fruits, vegetables, dairy, etc.

4. Refund Process

  • Customers must submit a Refund Request Form via our website or customer support within the eligible timeframe.
  • The request must include the following details:
    • Order ID
    • Product details
    • Reason for refund/return
    • Supporting images (if applicable)
  • Once submitted, our team will review your request within 5 working days.
  • Approved refunds will be processed within 7-10 working days via the original payment method.

5. Exchange Policy

  • Exchanges are only available for eligible products in case of:
    • Incorrect item delivered
    • Damaged or defective products upon arrival
  • Exchange requests must be submitted within 3 to 7 days of delivery.

6. Important Notes

  • Final Sale Items: Some items may be marked as “Final Sale” and are non-returnable.
  • Delivery charges are non-refundable unless the return is due to an error from our side.
  • Customers are responsible for return shipping costs unless otherwise specified.

7. Contact Information

For any refund, return, or exchange queries, please contact us at:

SubasiMart Support Team
Email: support@subasi.in
Phone: +916003552958
Address: 72C9+79, Kamatapur, Ghiladhari, Assam 785603