Effective Date: 15/04/2025

At SubasiMart, we strive to deliver quality products that meet your expectations. This Warranty & Replacement Policy outlines the terms for requesting warranty services and product replacements.

1. Warranty Coverage

  • Only selected products are covered under warranty. Products eligible for warranty will have the details mentioned on the product page.
  • The warranty period may vary depending on the product type and manufacturer guidelines.
  • Warranty coverage applies to manufacturing defects, faulty materials, or workmanship issues.

2. Non-Covered Items

Warranty services do not apply to:

  • Damages caused by mishandling, improper use, or negligence.
  • Wear and tear from regular usage.
  • Consumable items such as batteries, bulbs, and similar items unless explicitly stated.
  • Products altered, modified, or repaired by unauthorized individuals or service centers.

3. Warranty Claim Process

To submit a warranty claim:

  • Complete the Warranty Request Form available on our website or by contacting customer support.
  • Include the following details in your request:
    • Order ID
    • Product details (model, serial number, etc.)
    • Description of the issue
    • Proof of purchase (e.g., invoice or receipt)
    • Supporting images or videos (if applicable)
  • Our team will review your request within 5 working days.
  • Approved claims will either receive:
    • A replacement product (subject to stock availability), or
    • A repair service as per warranty terms.

4. Replacement Policy

  • Replacement requests are accepted only for:
    • Products received in damaged condition
    • Incorrect items delivered
  • Replacement requests must be submitted within 3 to 7 days of delivery.

5. Important Notes

  • Warranty and replacement services are subject to product inspection and approval by our team.
  • SubasiMart reserves the right to deny claims if the product does not meet eligibility requirements.
  • Customers may need to ship defective or damaged items to our designated service center for assessment.
  • Return shipping costs may apply unless the issue is due to our error.

6. Contact Information

For warranty claims or replacement requests, please contact:

SubasiMart Support Team
Email: support@subasi.in
Phone: +916003552958
Address: 72C9+79, Kamatapur, Ghiladhari, Assam 785603