Effective Date: 15/04/2025

At SubasiMart, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us. By using SubasiMart, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name, address, phone number, and email address.
  • Payment details (e.g., UPI ID, bank account information) for order processing.
  • Login credentials, including username and password.

b) Order & Transaction Data

  • Order history, payment records, and refund details.
  • Delivery and billing information.

c) Technical Information

  • IP address, browser type, and device information.
  • Cookies, web beacons, and similar tracking technologies.

d) Optional Information

  • Customer reviews, survey responses, and feedback provided voluntarily.

2. How We Use Your Information

Your data is collected and processed to:

  • Fulfill your orders and deliver requested services.
  • Verify your identity and process payments securely.
  • Improve our website, services, and user experience.
  • Communicate important updates, promotions, and order details.
  • Comply with legal obligations and regulatory requirements.

3. Data Sharing & Disclosure

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Trusted partners assisting in payment processing, delivery services, and technical support.
  • Legal Authorities: When required by law or to protect our rights, property, or safety.
  • Business Partners: Third-party services offering integrated features (e.g., SMS gateways, email notifications).

All third-party partners are required to follow strict confidentiality measures.

4. Data Security

We employ industry-standard security measures to safeguard your data, including:

  • SSL encryption for secure transactions.
  • Firewalls and antivirus systems to prevent unauthorized access.
  • Strict internal policies to limit access to your information.

Despite our best efforts, no system is entirely secure. We recommend that users also take steps to protect their information by keeping their passwords secure.

5. Your Rights & Choices

As a SubasiMart user, you have the right to:

  • Access and review your personal information.
  • Request correction or deletion of inaccurate or outdated data.
  • Withdraw consent for data processing (where applicable).
  • Opt-out of marketing communications at any time.

To exercise these rights, please contact our support team at support@subasi.in.

6. Cookies & Tracking Technologies

SubasiMart uses cookies and similar tracking technologies to improve website performance and personalize your experience. By using our website, you consent to the use of cookies unless you disable them through your browser settings.

7. Children’s Privacy

SubasiMart does not knowingly collect personal data from children under the age of 18. Parents or guardians should contact us if they believe their child has provided personal information, and we will take immediate steps to delete it.

8. International Data Transfers

If you access SubasiMart from outside India, please note that your data may be transferred to and processed in India. By using our services, you consent to this transfer in compliance with international data protection laws.

9. Compliance with Indian IT Laws

We comply with the Information Technology Act, 2000, and other relevant Indian laws regarding data protection, user privacy, and digital security standards. Our practices are also aligned with applicable international IT standards to ensure compliance on a global scale.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or customer feedback. We will notify you of any significant updates via our website or email.

11. Contact Information

For privacy-related questions or concerns, please contact us at:

SubasiMart Support Team
Email: support@subasi.in
Phone: +916003552958
Address: 72C9+79, Kamatapur, Ghiladhari, Assam 785603