Below are answers to common questions about shopping with SubasiMart. If your query is not addressed here, feel free to contact our support team.

General Information

1. What is SubasiMart?
SubasiMart is an online grocery marketplace designed to provide essential products with doorstep delivery and flexible payment options.

2. How can I contact SubasiMart support?
You can reach us via email at support@subasi.in or by calling +916003552958

Orders & Delivery

3. How can I place an order?
You can place an order directly on our website. Simply browse products, add them to your cart, and proceed to checkout.

4. What delivery options are available?

  • Local Delivery: Delivered to your doorstep within designated service zones.
  • Self Pickup: Collect your order from our store at the chosen pickup time.
  • Same-Day Delivery: Available for eligible orders and delivered within 30 minutes to 3 hours.
  • ASAP Delivery: Delivered as soon as possible, based on staff availability.

5. How long does delivery take?

  • Local Delivery & Self Pickup: 24 to 48 hours.
  • Same-Day Delivery: 30 minutes to 3 hours.
  • ASAP Delivery: Delivered at the earliest possible time slot.

6. Can I cancel my order?
Yes, orders can be canceled before they are marked as “Out for Delivery.”

7. What happens if I miss my delivery?
If you miss your delivery, our team will attempt to contact you. Additional fees may apply for re-delivery.

Payments

8. What payment methods are accepted?
We accept the following:

  • Bank Transfer (Prepaid orders only).
  • Cash/UPI on Delivery or Pickup.
  • Buy Now, Pay Later (BNPL) with flexible payment plans.
  • SWallet Top-up for convenient payments.

9. What is the BNPL option?
Our Buy Now, Pay Later service allows you to pay a small percentage upfront and the remaining amount later. You can also choose a full postpaid plan, paying the total amount after three weeks.

10. How does the SWallet work?
SWallet is a prepaid digital wallet for seamless transactions on SubasiMart. Full payment is required for top-ups; incomplete payments may result in account termination.

Returns, Refunds & Warranty

11. What is SubasiMart’s Refund Policy?
Only eligible products may be refunded. Refund requests must be submitted within 3 to 7 days of delivery with valid proof.

12. Can I return a product?
Some products may be eligible for return within 3 to 7 days of purchase. Items must be unused, in original packaging, and include proof of purchase.

13. How do I request a refund or return?
Submit a refund/return request form with your order details, proof of purchase, and relevant supporting documents.

14. Are there any products that cannot be returned or refunded?
Yes, certain items such as perishable goods, opened packages, and custom orders are non-returnable.

15. What is the Warranty Policy?
Eligible products may come with a warranty. Warranty claims must include proof of purchase and details of the issue.

Account & Security

16. How do I create an account on SubasiMart?
Simply click on the Sign Up button on our website, provide your details, and follow the instructions.

17. Is my information secure?
Yes, we use advanced security measures to protect your data. For details, see our Privacy Policy.

18. How do I reset my password?
Visit the Forgot Password section on the login page and follow the instructions to reset your password.

Policies & Legal Information

19. Where can I find SubasiMart’s policies?
All our policies are available on our website under the Policies section.

20. What happens if I violate SubasiMart’s terms?
Violating our terms may result in account suspension or termination. For more details, refer to our Terms & Conditions.

Other Common Questions

21. Can I modify my order after placing it?
Order modifications are allowed only if your order hasn’t yet been marked as “Out for Delivery.”

22. Does SubasiMart offer discounts or promotions?
Yes, we frequently offer discounts and seasonal promotions. Keep an eye on our website or subscribe to our newsletter for updates.

23. How can I report an issue with my order?
For order issues, contact our support team immediately with your order ID and relevant details.

Contact Information

For further assistance, please contact:

SubasiMart Support Team
Email: support@subasi.in
Phone: +916003552958
Address: 72C9+79, Kamatapur, Ghiladhari, Assam 785603