Effective Date: 15/04/2025

SubasiMart is dedicated to ensuring your orders are delivered safely, promptly, and efficiently. This Shipping & Delivery Policy outlines our processes, timelines, and service limitations.

1. Shipping Coverage

  • We currently deliver within specific service areas. Customers are advised to confirm their pincode eligibility before placing an order.
  • Orders placed outside our service areas may be automatically canceled.

2. Delivery Options

Customers can select from the following delivery options based on availability in their location:

  • Local Delivery: Orders are delivered directly to your doorstep within our designated service zones.
  • Self Pickup: Customers can collect their orders from our store at the chosen pickup time.
  • Same-Day Delivery: Available for eligible orders; items will be delivered within 30 minutes, if feasible.
  • Delivery Slot Selection: Customers may choose their preferred date and time for delivery.
  • ASAP Delivery: Customers can opt for the earliest available delivery slot if they need urgent service.

3. Delivery Timelines

  • Local Delivery & Self Pickup: Typically completed within 24 to 48 hours after order confirmation.
  • Same-Day Delivery: Delivered within 30 minutes to 3 hours, subject to product availability and delivery slot.
  • ASAP Delivery: Fulfilled as early as possible depending on delivery staff availability.

Note: Delivery timelines may vary due to unforeseen circumstances such as weather conditions, strikes, or technical issues.

4. Shipping Fees

  • Shipping fees vary based on location, order size, and delivery option selected.
  • Any applicable fees will be displayed during checkout.

5. Order Tracking

  • Customers will receive an SMS or email notification containing a tracking link or delivery status update.
  • For real-time tracking details, customers may contact our support team.

6. Failed Delivery Attempts

If a delivery attempt fails due to the following reasons, the customer may be responsible for additional charges:

  • Incorrect or incomplete address details.
  • Unavailability of the recipient at the designated delivery time.
  • Failure to respond to the delivery agent’s calls or messages.

7. Damaged or Missing Items

  • Customers must inspect their orders upon delivery. If an item is found damaged or missing, the issue must be reported within 24 hours.
  • Contact our support team with your order ID, proof of purchase, and photos of the damaged item for swift resolution.

8. Restricted Delivery Locations

  • Deliveries are not available to restricted areas such as government facilities, security-sensitive zones, and certain remote regions.
  • Customers in such areas should select the Self Pickup option where possible.

9. Contact Information

For any shipping-related queries, please contact:

SubasiMart Support Team
Email: support@subasi.in
Phone: +916003552958
Address: 72C9+79, Kamatapur, Ghiladhari, Assam 785603